All datastores with customer data, in addition to storage accounts, are encrypted at rest. Sensitive collections and tables also use row-level encryption.

This means the data is encrypted even before it hits the database so that neither physical access, nor logical access to the database, is enough to read the most sensitive information.

Sernova uses TLS 1.2 or higher everywhere data is transmitted over potentially insecure networks. We also use features such as HSTS (HTTP Strict Transport Security) to maximize the security of our data in transit. Server TLS keys and certificates are managed by Azure and deployed via Application Load Balancers.

Encryption keys are managed via Key Vaults. Key vaults stores key material in Hardware Security Modules (HSMs), which prevents direct access by any individuals, including employees of Microsoft and Sernova. The keys stored in HSMs are used for encryption and decryption via Azure’s APIs.

Application secrets are encrypted and stored securely via Key Vaults and access to these values is strictly limited.

Copies of our penetration testing reports are available on request.

Sernova requires vulnerability scanning at key stages of our Secure Development Lifecycle (SDLC):

• Static analysis (SAST) testing of code during pull requests and on an ongoing basis.
• Software composition analysis (SCA) to identify known vulnerabilities in our software supply chain
• Malicious dependency scanning to prevent the introduction of malware into our software supply chain
  
• Dynamic analysis (DAST) of running applications
• Network vulnerability scanning on a periodic basis
• External attack surface management (EASM) continuously running to discover new external-facing assets

All corporate devices are centrally managed and are equipped with mobile device management software and anti-malware protection. Endpoint security alerts are monitored with 24/7/365 coverage. We use MDM software to enforce secure configuration of endpoints, such as disk encryption, screen lock configuration and software updates.

Sernova secures remote access to internal resources using Virtual Desktop, a modern platform built on Azure. We also use malware-blocking DNS servers to protect employees and their endpoints while browsing the internet.

Sernova provides comprehensive security training to all employees upon onboarding and annually. In addition, all new employees attend a mandatory live onboarding session centred around key security principles. All new engineers also attend a mandatory live onboarding session focused on secure coding principles and practices.

Sernova’s security team shares regular threat briefings with employees to inform them of important security and safety-related updates that require special attention or action.

Sernova uses Azure AD to secure our identity and access management. We enforce the use of two-factor authentication and modern authentication methods.

Sernova employees are granted access to applications based on their role and automatically deprovisioned upon termination of their employment. Further access must be approved according to the policies set for each application.

Sernova uses a risk-based approach to vendor security. Factors which influence the inherent risk rating of a vendor include:

• Access to customer and corporate data
• Integration with production environments
• Potential damage to the Sernova brand

Once the inherent risk rating has been determined, the security of the vendor is evaluated in order to determine a residual risk rating and an approval decision for the vendor.

Sernova evaluates updates to regulatory and emerging frameworks continuously to evolve our program.

View our list of subprocessors.

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