Junior Application Support Analyst | UK
UK
,
London, UK
Full Time:
09:00 am - 18:00 pm
Roles and Responsibilities
The key responsibilities include:
- Application support for the trading system “Calypso”, in-house and 3rd party applications
- Testing application patches and upgrades
- Training end users
- Supporting users of our client web portal
- Supporting the client onboarding process
- Documenting support processes, creating how-to guides and WIKI pages
- Logging issues and following through to resolution
- Working with 3rd party software helpdesk teams
- Suggesting solutions to Technology team to simplify or automate the support process
- Monitoring scheduled tasks, log files and performance
- Investigating and resolving issues safely and in a timely manner
Skills and Specifications
The following skills and specifications are required in a candidate:
- BSc/Masters in Finance, Sciences or Mathematics
- Presents examples of applied creative thinking, innovation and problem-solving skills
- Able to work and communicate with IT professionals and end users at all seniority levels
- Able to communication with the business to understand requirements and present solutions clearly and concisely
- Self-starter who will drive resolutions and improvements rather than just follow instructions and maintain the existing status quo
- Able to take a complex issue, identify the causes and prioritise the work necessary
- Driven to achieve fast results and provide solutions
- A strong interest Capital Markets, Clearing and Technology
To apply, please email your CV to: