Roles and Responsibilities

The key responsibilities include:

• Application support for in-house and 3rd party applications e.g. Calypso, Control-M, Client Web Portal, ATEO, etc.
• Testing application patches and upgrades
• Software release management
• Providing application training to end users
• Documenting support processes
• Creating how-to guides and WIKI pages
• Logging issues and following through to resolution
• Suggesting solutions to Technology team that will simplify the support process
• Monitoring scheduled tasks, log files and performance
• Investigating and resolving issues safely and in a timely manner

Skills and Specifications

The following skills and specifications are required in a candidate:

• BSc/Masters in Computing or Sciences (70%+)

Other Requirements

• Can work as part of a shift pattern
• Pro-active approach to issue resolution