Roles and Responsibilities

The key responsibilities include:

• Managing client enquiries/requirements
• Logging all client queries in the Client Services Management tool
• Ensure agreed service level is provided to clients at all times
• Directing complex queries to Senior Management
• Keeping track of deadlines and ensure clients are updated in a timely manner

Skills and Specifications

The following skills and specifications are required in a candidate:

• BSc/Masters in Maths, Chemistry or Physics (70%+)
• Excellent communication with good verbal and written skills
• Advanced MS Office (Word, Excel) & PDF skills
• Highly motivated with willingness to learn and adapt to situations

Other Requirements

• Can work as part of a shift pattern
• Ability to multi-task and prioritise
• Bonus: MBA in Finance
• Bonus: Customer support experience